POOL ACCESSORIES: Ensure we have access to all things that were put away safely for the winter months. This includes baskets, return eyeballs, and equipment pieces such as the pressure gauge and drain plugs. This also includes your solar blanket and roller.

POWER AND WATER: Ensure all power breakers are on for us to start the equipment. Please have your garden hose connected for use. A reminder, if you turn off the water inside the house for the winter, please turn it on for the team.

FOR DELUXE POOL OPENING CLIENTS – FILL THE POOL BETWEEN TRIP 1 & TRIP 2: Please fill the pool to the top of the skimmer. This allows for a team to vacuum the pool to WASTE and perform a backwash, for example. This allows us to leave the pool at the optimum operating water level which is 2/3 up the mouth of the skimmer.

POOL HEATER: We are not licensed to start your gas pool heater. The heater Spring Clean Out and Start-up is to be done by a licensed gas agent. We will refer you to a licensed agent and we will help coordinate this service with the heater agent if you would like us to.

DROP-IN STAIR SETS AND SOLAR SYSTEMS: We do not install floor-sitting stair sets into pools, whether above-ground or in-ground. We do not service solar systems and can refer an agent if needed.

WATER CLARITY & VACUUMING: We plan to leave a clear pool or a pool in the direction of clearing up after our Second Visit of a 2-Trip Open Service booking. We will brush the pool and perform a maintenance-level vacuum if the pool is clear to see the floor.

If the pool is not clear when we leave, bring a water sample to let our Water Lab test the water and offer advice throughout the clearing process. Further shock treatments or pH adjustments will keep your momentum toward clearing the pool.

Once the pool clears your next vacuum should be on a filter by-pass mode to remove the fine organic sediment that has settled on the pool floor. If you have a sand filter use WASTE position and if you have a cartridge filter, use your bypass valve to bypass the cartridge element. We offer additional visit services such as water treatment and vacuum service to help clear and cleanup a problem pool.

SALT-CHLORINE POOLS: Salt-chlorine generators will not produce chlorine unless the salt level is in range AND the water temperature is above 65F. This does not mean you must heat your pool in cool, spring weather to generate chlorine. We will discuss a plan for you to add chlorine granules or liquid chlorine to ensure the pool water stays clear until the water temperature reaches 65F.

How to add salt? Rule of thumb: to raise your salt level by 100 ppm, add 1 kg of our Radiant salt per 10,000L pool water. Allow 24 hours to see a level change. Broadcast the salt and use your cleaning brush to move it around to dissolve it; do not leave clumps. Do not continue to add salt to the pool if your machine says you are low. Have a true water test done at The Pool Shoppe. If a salt cell is to fail, it fails with a false LOW salt reading. If you over-salt your pool, draining pool water to dilute the level is the only resolve.